Revise Order Plan
Revise Your Order
Need to make changes to your order? We're here to help! Please review the information below to understand how to modify or cancel your order.
⏰ Time-Sensitive Information
Orders can only be modified within 24 hours of placement. Once an order has been processed and shipped, changes cannot be made.
What You Can Change
- Shipping Address - Update delivery location (before shipment)
- Order Items - Add, remove, or change quantities
- Payment Method - Update billing information
- Cancel Order - Full cancellation before processing
How to Revise Your Order
- Contact us immediately at smkhit@gmail.com or call (818) 390-1071
- Include your order number in your message
- Specify the changes you'd like to make
- Wait for confirmation - We'll confirm the changes within 2-4 hours during business hours
Order Status Check
Before requesting changes, check your order status:
Note: If your order shows as "Shipped" or "Fulfilled," it cannot be modified. Please see our Returns Policy instead.
Order Cancellation
To cancel your order completely:
- Contact us within 24 hours of placing your order
- Provide your order number and reason for cancellation
- Refunds are processed within 5-7 business days after cancellation is confirmed
Need Help?
Email: smkhit@gmail.com
Phone: (818) 390-1071
Hours: Monday - Friday, 9:00 AM - 6:00 PM PST
Quick FAQs
Q: Can I change my order after it's shipped?
A: No, but you can return items once received. See our Returns Policy.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days and may take additional time to appear in your account.
Q: What if I entered the wrong address?
A: Contact us immediately! We can update the address if the order hasn't shipped yet.
