Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about shopping with dealsjust1.com. Can't find what you're looking for? Contact us and we'll be happy to help!
Orders & Shipping
How long does shipping take?
Shipping times vary by location and product. Most orders are processed within 1-2 business days. Domestic orders typically arrive within 5-10 business days, while international orders may take 10-20 business days. You'll receive tracking information once your order ships.
Do you ship internationally?
Yes! We ship to customers worldwide. International shipping rates and delivery times vary by destination. Customs duties and taxes may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order anytime on our Track Your Order page or by logging into your account.
What if my order is delayed or lost?
If your order hasn't arrived within the expected timeframe, please contact us at smkhit@gmail.com with your order number. We'll investigate and work to resolve the issue quickly.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most items in new, unused condition with original packaging. Some items may have different return policies. Please see our Shipping & Returns page for complete details.
How do I start a return?
Contact us at smkhit@gmail.com with your order number and reason for return. We'll provide return instructions and a return authorization if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow additional time for your bank to process the refund.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods available at checkout.
Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security and privacy are our top priorities.
Do you offer wholesale pricing?
Yes! We offer special pricing for wholesale and bulk orders. Please visit our Wholesale Inquiry page or contact us for more information.
Products & Inventory
Are your products authentic?
Yes, all products sold on dealsjust1.com are authentic and sourced from reputable suppliers. We stand behind the quality of everything we sell.
What if an item is out of stock?
Out-of-stock items are typically restocked within 2-4 weeks. You can sign up for restock notifications on the product page, or contact us to check availability.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at smkhit@gmail.com with your order number. Once an order has shipped, it cannot be modified.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your wishlist, manage addresses, and enjoy a faster checkout experience.
How do I reset my password?
Click "Forgot password?" on the login page and enter your email address. You'll receive instructions to reset your password.
How can I contact customer service?
You can reach us at:
Email: smkhit@gmail.com
Phone: (818) 390-1071
Or visit our Contact Us page.